Bot group messaging using bot-specific voice libraries

ABSTRACT

A method includes receiving, by a group messaging service, a message including recorded audio and a first group identifier, and determining that the group includes a bot. The method also includes determining whether the bot is a user bot responsive to a user node in the group or a group bot responsive to each of the one or more user nodes, selecting a bot voice library to process the recorded audio, sending, by the group messaging service, the recorded audio to the determined user bot or group bot, processing the recorded audio to produce enhanced text, performing, by the determined user bot or group bot, one or more designated actions corresponding to one of the recorded audio and the enhanced text, and sending, by the determined user bot or group bot, an audio reply to the group messaging service.

CROSS REFERENCE TO RELATED APPLICATIONS

This application is a continuation of and claims priority to U.S. patentapplication Ser. No. 15/937,035 filed Mar. 27, 2018, which claimspriority to and benefit from provisional U.S. Patent Application No.62/477,082, filed on Mar. 27, 2017, by the same title, which isexpressly incorporated by reference herein.

BACKGROUND

With the worldwide proliferation of the internet, providing goods andservices to users and consumers has become more commonplace andautomated. One way that automatically providing increased numbers ofgoods and services is through bots. An internet Bot, also known as webrobot, WWW robot or simply bot, is a software application that runsautomated tasks (scripts) over the internet. Typically, bots performtasks that are both simple and structurally repetitive, at a much higherrate than would be possible for a human alone. The largest current useof bots is in web spidering or web crawling, in which an automatedscript fetches, analyzes and files information from web servers at manytimes the speed of a human. More than half of all web traffic is made upof bots.

Some bots communicate with other users of internet-based services, viaInstant Messaging (IM), Internet Relay Chat (IRC), or another webinterface such as Facebook Bots and Twitterbots. These chatterbots mayallow people to ask questions in plain English and then formulate aproper response. These bots can often handle many tasks, includingreporting weather, zip-code information, sports scores, convertingcurrency or other units, etc. Others are used for entertainment, such asSmarterChild on AOL Instant Messenger and MSN Messenger. An additionalrole of IRC bots may be to lurk in the background of a conversationchannel, commenting on certain phrases uttered by the participants(based on pattern matching). This is sometimes used as a help servicefor new users, or for censorship of profanity.

General-purpose bots, such as Amazon's Alexa, Microsoft's Cortana,Google's Assistant, and Apple's Siri, are digital personal assistantsable to provide a wide range of consumer-oriented voice-activatedservices, including turning lights on/off, controlling appliances,playing requested music from services such as Pandora or Spotify,providing requested information, or ordering products or services.

OVERVIEW

With increasing interest in bot-based platforms and internet ease ofuse, it is desirable to create a new generation of messaging servicesthat allow groups of users to interact with both user-oriented bots aswell as group-oriented bots. The present disclosure provides advantagesfor bot environments. Methods, apparatuses, and computing systems areprovided for bot messaging.

In an implementation, a method may include one or more of receiving, bya group messaging service coupled to the internet and a group includingone or more user nodes, a message including recorded audio and a firstgroup identifier, and determining that the group includes a bot, the botincluding a software application for performing one or more tasks overthe internet. The method also includes determining whether the bot is auser bot responsive to a user node in the group or a group botresponsive to each of the one or more user nodes, selecting a bot voicelibrary commanded by the bot to process the recorded audio, sending, bythe group messaging service, the recorded audio to the determined userbot or group bot, processing, by a speech-to-text converter and anatural language unit of the selected bot voice library, the recordedaudio to produce enhanced text, performing, by the determined user botor group bot, one or more designated actions corresponding to one of therecorded audio and the enhanced text, and sending, by the determineduser bot or group bot, an audio reply to the group messaging service.

In another implementation, a non-transitory computer readable storagemedium is provided. The non-transitory computer readable storage mediumis configured to store computer instructions that when executed cause aprocessor to perform one or more of receiving, by a group messagingservice coupled to the internet and a group including one or more usernodes, a message including recorded audio and a first group identifier,and determining that the group includes a bot, the bot including asoftware application for performing one or more tasks over the internet.The processor also performs determining whether the bot is a user botresponsive to a user node in the group or a group bot responsive to eachof the one or more user nodes, selecting a bot voice library commandedby the bot to process the recorded audio, sending, by the groupmessaging service, the recorded audio to the determined user bot orgroup bot, processing, by a speech-to-text converter and a naturallanguage unit of the selected bot voice library, the recorded audio toproduce enhanced text, performing, by the determined user bot or groupbot, one or more designated actions corresponding to one of the recordedaudio and the enhanced text, and sending, by the determined user bot orgroup bot, an audio reply to the group messaging service.

In yet another implementation, a computing system is provided. Thecomputing system includes one or more of a storage system includingprogram instructions and a processing system, operably coupled to thestorage system. Program instructions when executed by the processingsystem are directed to receive, by a group messaging service coupled tothe internet and a group including one or more user nodes, a messageincluding recorded audio and a first group identifier, and determinethat the group includes a bot, the bot including a software applicationfor performing one or more tasks over the internet. The processor isalso directed to determine whether the bot is a user bot responsive to auser node in the group or a group bot responsive to each of the one ormore user nodes, select a bot voice library commanded by the bot toprocess the recorded audio, send, by the group messaging service, therecorded audio to the determined user bot or group bot, process, by aspeech-to-text converter and a natural language unit of the selected botvoice library, the recorded audio to produce enhanced text, perform, bythe determined user bot or group bot, one or more designated actionscorresponding to one of the recorded audio and the enhanced text, andsend, by the determined user bot or group bot, an audio reply to thegroup messaging service.

This overview is provided to introduce a selection of concepts in asimplified form that are further described below in the TechnicalDisclosure. It may be understood that this overview is not intended toidentify key features or essential features of the claimed subjectmatter, nor is it intended to be used to limit the scope of the claimedsubject matter.

BRIEF DESCRIPTION OF THE DRAWINGS

Many aspects of the disclosure can be better understood with referenceto the following drawings. While several implementations are describedin connection with these drawings, the disclosure is not limited to theimplementations disclosed herein. On the contrary, the intent is tocover all alternatives, modifications, and equivalents.

FIG. 1 illustrates a group messaging system in accordance withembodiments of the present disclosure.

FIG. 2 illustrates a messaging flow for configuring a bot into a groupin accordance with embodiments of the present disclosure.

FIG. 3 illustrates a flowchart of a bot messaging process in accordancewith embodiments of the present disclosure.

FIG. 4 illustrates a messaging flow for a user node in accordance withembodiments of the present disclosure.

FIG. 5A illustrates a shared bot entry within a data structure inaccordance with embodiments of the present disclosure.

FIG. 5B illustrates a per-user bot entry within a data structure inaccordance with embodiments of the present disclosure.

FIG. 6 illustrates messaging using a shared bot with a commercialservice in accordance with embodiments of the present disclosure.

FIG. 7 illustrates messaging using a per-user bot with a commercialservice in accordance with embodiments of the present disclosure.

FIG. 8 illustrates a flowchart of a messaging process using shared orper-user bots in accordance with embodiments of the present disclosure.

FIG. 9 illustrates a bot system architecture in accordance with a firstembodiment of the present disclosure.

FIG. 10 illustrates a bot system architecture in accordance with asecond embodiment of the present disclosure.

FIG. 11 illustrates a flowchart of a bot architecture message flowprocess using voice libraries in accordance with embodiments of thepresent disclosure.

FIG. 12 illustrates a representative computing device in accordance withembodiments of the present disclosure.

DETAILED DESCRIPTION

The following figures and description describe various embodiments thatmay be used to provide bot messaging in group user node environments.Many arrangements of messaging systems 100, 200, 400, 600, 700, 900, and1000 are possible, and the illustrated arrangements should be viewed asonly exemplary arrangements of many such possible organizations.

FIG. 1 illustrates a group messaging system 100 in accordance withembodiments of the present disclosure. Group messaging system 100includes at least user nodes 108 and a group messaging service 104. Thegroup messaging service 104 includes one or more computers or serversthat facilitate communication between user nodes 108. Each user node 108includes at least a mobile device 112, including smart phones, PDAs, orcertain wearable computers. In some embodiments, user nodes 108 includea wearable pendant 116 for wireless bidirectional audio communicationwith the mobile device 112. In other embodiments, user nodes 108 do notinclude a wearable pendant 116. In one embodiment, the wirelessbidirectional communication protocol uses Bluetooth LE. Mobile device112 may also include one or more embedded or downloadable softwareapplications that facilitate audio communication between the wearablependant 116 and other user nodes 108 or the group messaging service 104.

User nodes 108 may be organized into one or more groups 120, where eachgroup 120 includes at least one user node 108. In the exemplaryembodiment illustrated in FIG. 1, two groups 120 are present in thegroup messaging system 100, identified as group 1 120A and group 2 120B.Group 1 120A includes three user nodes 108, identified as user node A108A, user node B 108B, and user node C 108C. Each of the three usernodes 108 in group 1 120A includes a wearable pendant 116. Group 2 120Balso includes three user nodes 108, identified as user node A 108A, usernode D 108D, and user node E 108E. User node A 108A and user node D 108Deach include a wearable pendant 116, while user node E 108E does notinclude a wearable pendant 116. In the absence of a wearable pendant116, the user for user node E 108E communicates with the mobile device112E as they would with any smart phone or similar mobile device 112.

Notably, both group 1 120A and group 2 120B include user node A 108A. Agiven user node 108 may be in none, one, or any number of groups 120.Multiple groups 120 may include different user nodes 108, or exactly thesame user nodes 108. There is no limit to the association between usernodes 108 and groups 120.

When a user node 108 of a group 120 communicates with another group 120through the group messaging service 104, messages 124 are sentwirelessly and through the internet between the communicating user nodes108 and the group messaging service 104. Messages 124 include recordedaudio (a recorded message) as well as an ID of the sending user node 108and a group ID for the destination group the message is being deliveredto. The group messaging service 104 receives the message 124, identifiesthe group ID associated with the message 124, looks up the user nodes108 contained within the destination group 120, and transmits themessage 124 including the ID of the sending user node 108 to each of theuser nodes 108 in the destination group 120. For example, if the user ofuser node B 108B wanted to send a message 124 to group 2 120B, the userof user node B 108B would speak into the wearable pendant 116 andidentify group 2 120B as the destination for the message 124 whilespeaking the audio for the message into the wearable pendant 116. Anapplication on mobile device 112B would then create a message 124including recorded audio as described above and send the message 124 tothe group messaging service 104. The software application on the mobiledevice 112B would have been previously configured with the groupmessaging service 104. The group messaging service 104 would thenreceive, analyze, and transmit the message 124 to each of the user nodesin group 2 120B as described earlier. Finally, each of the users of usernode A 108A, user node D 108D, and user node E 108E would receive andhear the audio for the message 124 sent by the user of user node B 108B.Use of groups 120 as described herein does not preclude sending messages124 directly from one user node 108 to a different user node 108.

FIG. 2 illustrates a messaging flow for configuring a bot 208 into agroup 120 in accordance with embodiments of the present disclosure.System 200 includes one or more groups 120 as described with referenceto FIG. 1, a group messaging service 104, and one or more existing bots204. Bots 208 are software applications for performing one or more tasksover the internet. Therefore, bots 208 are internet-connected and inmost embodiments are separate from the group messaging service 104.

Bots 208 may be incorporated into groups 120 by configuring each bot 208in the group messaging service 104 in a similar fashion to user nodes108. Group messaging service 104 includes data structures 212 forspecifying which user nodes 108 and bots 208 are in each group 120. Eachsuch data structure 212 includes identifiers and addresses for each usernode 108 and bot 208 entity in the data structure 212. Group messagingservice 104 in group messaging system 200 includes two group datastructures 212, identified as group 1 data structure 212A and group 2data structure 212B. Data structure 212A includes identifiers andaddresses for each of the user nodes 108 in group 1 120. Using theexample shown in FIG. 1, data structure 212A includes a user node A 108Aaddress and identifier, a user node B 108B address and identifier, and auser node C 108C address and identifier. Data structure 212B includes auser node A 108A address and identifier, a user node D 108D address andidentifier, and a user node E 108E address and identifier. Groupmessaging service 104 may include any number of data structures 212, anda given bot 208 may be included in any number of data structures 212.Data structures 212 may include service IDs or identifiers for any usernodes 108, as well. Service IDs may be anything, including a user name,and email address, or anything else that uniquely identifies a user oruser node 108.

A user of a user node 108 initiates adding a bot 208 to a group 120. Inthe example illustrated in FIG. 2, a user in group 1 120A sends aconfiguration message 220 to the group messaging service 104 through theapplication on a corresponding mobile device 112 requesting a specificbot 208C the user has identified be added to group 1 120A. The user maynot have the address of the requested bot 208C, but is at least able touniquely identify the requested bot 208C. It is assumed that multipleexisting bots 204 may be available to be messaged, and in the example ofFIG. 2, bots 208A, 208B, and 208C are available.

In response to the group messaging service 104 receiving the message 220for bot 208C in group 1 120A, a system administrator associated with thegroup messaging service configures 224 data structure 212A to routemessages to or from bot 208C. A bot 208C address and identifier is addedto data structure 212A for group 1. In some embodiments, the systemadministrator may need to obtain information associated with bot 208C inorder to configure data structure 212A. Typically, once the systemadministrator has completed configuring bot 208C into the group 1 datastructure 212A, the system administrator sends a configuration message(not shown) to the group 1 120A user that sent the request 220 to addbot 208C to group 1 120. At this point, bot 208C is configured intogroup 1 120A along with user nodes 108A, 108B, and 108C and ready toreceive messages from any user node 108 in group 1 120A. Group messagingservice 104 also includes a process 216 for sending messages to a bot208 configured in a group 120.

FIG. 3 illustrates a flowchart of a bot messaging process 216 inaccordance with embodiments of the present disclosure. The bot messagingprocess 216 allows a user node 108 to send a message 124 to a bot 208 ina group 120. Once a bot 208 is configured into a group 120, a user node108 may send and receive messages to and from the bot 208 through thegroup messaging service 104. Flow begins at block 304.

At block 304, the group messaging service 104 receives a message 124from a user node 108 in a group 120. The message 124 includes recordedaudio, a destination group 120 identifier, a bot identifier (if themessage 124 is intended to be sent to a bot 208), and an identifier ofthe user node 108 sending the message 124. Flow proceeds to decisionblock 308.

At block 308, the group messaging service 104 determines if there is abot 208 configured in the group 120 corresponding to the destinationgroup identifier. If there is a bot 208 configured in the group 120corresponding to the destination group identifier, then flow proceeds todecision block 316. If there is not a bot 208 configured in the group120 corresponding to the destination group identifier, then flow insteadproceeds to block 312.

At block 312, the group messaging service 104 has determined that a bot208 is not configured in the group 120 corresponding to the destinationgroup identifier, and therefore sends the received message 124 to theuser nodes 108 within the destination group 120. Addresses for the usernodes 108 within the destination group 120 are determined by reviewingthe data structure 212 within the group messaging service 104corresponding to the destination group 120. Flow ends at block 312, orthe group messaging service 104 returns to block 304 to wait for a nextreceived message 124.

At decision block 316, the group messaging service 104 determines if thereceived message 124 should be sent to a specific bot 208. The groupmessaging service 104 reviews the data structure 212 corresponding tothe destination group 120, and identifies a bot entry 504 correspondingto the bot identifier in the received message 124. A data structure 212may include any number of bot entries 504. If there is a match, and abot entry 504 in the data structure 212 matches the bot identifier, thenflow proceeds to block 320. If there is not a match, and no bot entries504 in the data structure 212 matches the bot identifier, then flowinstead proceeds to block 312.

At block 320, the group messaging service 104 has identified a matchbetween the received message 124 and the data structure 212corresponding to the destination group 120, and sends the message 124 tothe selected bot 208. At this point, the message 124 has been deliveredto the addressed bot 208, and the addressed bot 208 carries out one ormore functions corresponding to recorded audio within the message 124.In some embodiments, the bot 208 provides a data or audio acknowledgmentback to the group messaging service 104, and in turn the group messagingservice 104 provides the data or audio acknowledgment back to the usernode 108 that sent the original message 124 or the group 120 thatincludes the user node 108 that sent the original message 124. In someembodiments, after the group messaging service 104 sends the message 124to the selected bot 208, flow proceeds to block 312 and the groupmessaging service 104 sends the message 124 to other users and usernodes 108 within the same group 120 as the user node 108 that sent theoriginal message 124.

FIG. 4 illustrates a messaging flow 400 for a user node 108 inaccordance with embodiments of the present disclosure. The presentinvention allows users and user nodes 108 to send messages 124 through agroup messaging service 104 to one or more bots 208, and have the one ormore bots 208 perform various tasks related to the functionality of theone or more bots 208.

In some cases, bots 208 may provide enhanced functionality beyondproviding information back to a requesting user node 108. For example, abot 208 may be associated with one or more commercial services 404 thatmay allow purchase, sale, or other financial or more complextransactions. Bot 208 may parse message inputs to determine servicehandles corresponding to specific commercial services 404. In someembodiments, commercial services 404 may be associated with differentuser accounts, for example an account associated with a specific user oruser node 108 and another account associated with a group 120. In orderto utilize such commercial services 404, it is generally necessary toconfigure the commercial service 404 with various information 408related to the user and user node 108 sourcing the transaction. In someembodiments, the commercial service 404 is configured at least with auser ID and a user address or IP address corresponding to a user anduser node 108 who intends to use the commercial service 404. In otherembodiments, the commercial service 404 is further configured with otherinformation 408 such as, but not limited to, credit card numbers, creditcard expiration dates, passwords, authentication keys, or any otherinformation.

In the exemplary embodiment illustrated in group messaging system 400,user node C 108C sends a message 124 specifying bot 208C to the groupmessaging service 104. As described with reference to FIG. 3, the groupmessaging service 104 identifies bot 208C is a valid recipient of themessage 124, and forwards the message 124 to bot 208C. Bot 208C isassociated with commercial service 404, and passes along informationwithin the message 124 to the commercial service 404. The commercialservice 404 verifies the information within the message 124 by comparingit to information 408 within the commercial service 404 that haspreviously been configured.

In some embodiments, commercial service 404 sends a message 412 to usernode C 108C requesting service verification. For example, for improvedsecurity it may be beneficial to provide user verification for afinancial transaction that may have impacts to financial accountsassociated with the user of user node C 108C. In most embodiments, anapplication on mobile device 112C receives and displays the serviceverification 412 to the user, and the user verifies the transactionthrough the application. The application then replies to the serviceverification 412 and sends a reply back to the commercial service 404,where the requested transaction is then executed and acknowledged. Inone embodiment, the service verification 412 and reply are sent througha different messaging channel than messages 124 that go through thegroup messaging service 104. In other embodiments, the serviceverification 412 and reply are sent through the same messaging channelthan messages 124 that go through the group messaging service 104.

FIG. 5A illustrates a shared bot entry 504A within a data structure 212Ain accordance with embodiments of the present disclosure. Datastructures 212 may be configured one of two ways, depending on desiredbot 208 performance within a group 120. In a first embodiment, datastructure 212A includes a bot entry 504A that designates bot 208C as ashared bot 208. Shared bot entry 504A includes a bot address 508A and abot identifier or ID 512A. A shared bot 208 is identified by a group 120designation within the bot entry 504A. When a group 120 designationappears within a bot entry 504A, the group messaging service 104 treatsthe corresponding bot 208 (bot 208C) as a shared bot within thecorresponding group 120 (group 1, as shown).

FIG. 5B illustrates a per-user bot 208 within a data structure 212A inaccordance with embodiments of the present disclosure. Data structures212 may be configured one of two ways, depending on desired bot 208performance within a group 120. In a second embodiment, data structure212A includes a per-user bot entry 504B that designates bot 208C as aper-user bot 208. Per-user bot entry 504B includes a bot address 508Band a bot identifier or ID 512B. A per-user bot 208 is identified by auser or user node 108 designation within the bot entry 504B. When a useror user node 108 designation appears within a bot entry 504B, the groupmessaging service 104 treats the corresponding bot 208 (bot 208C) as adedicated bot 208 to a corresponding user or user node 108 (user C, asshown).

FIG. 6 illustrates messaging using a shared bot 208 with a commercialservice 404 in accordance with embodiments of the present disclosure.The present invention allows users and user nodes 108 to send messages124 through the group messaging service 104 to one or more shared bots208, and have the one or more shared bots 208 perform various tasksrelated to the functionality of the one or more shared bots 208. Asdescribed with reference to FIG. 5A, shared bots 208 are bots 208assigned to a specific group 120 instead of a specific user or user node108. Any user node 108 within a group 120 may send a message to a sharedbot 208 configured within the same corresponding group's data structure212A, and the group messaging service 104 will respond accordingly.Otherwise, the group messaging service 104 will send a notification tothe requesting user or user node 108 that the shared bot 208 iscurrently not assigned to the group 120 of the requesting user or usernode 108.

Data structure 212A includes one or more shared bot entries 504A. Datastructure 212A may also contain both shared bot entries 504A andper-user bot entries 504B. Each shared bot entry 504A includes a botaddress 508A and a bot identifier or ID 512A. Group messaging service104 includes a process 604, shown in more detail in FIG. 8, that selectsa specific shared bot entry 504A corresponding to the message 124, andsends a message specifying the group ID 612 to the selected shared bot208. It should be understood that the shared bot 208, and the commercialservice 404 if applicable, provides a response to the group messagingservice 104 at least related to completion of the requested task in themessage 612. The group messaging service 104 would then provide anotification to each of the user nodes 108 in the requesting group 120A.

In some cases, shared bots 208 may provide enhanced functionality beyondproviding information back to a requesting user node 108. For example, ashared bot 208 may be associated with one or more commercial services404 that may allow purchase, sale, or other financial or more complextransactions. In order to utilize such commercial services 404, it isgenerally necessary to configure the commercial service 404 with variousinformation 608 related to the group 120 and user node 108 sourcing thetransaction. In the case of a shared bot 208, the commercial service 404is configured at least with an account ID, an ID corresponding to thegroup 120, and an IP address corresponding to the group 120 for the usernodes 108 whose users intend to use the commercial service 404. In otherembodiments, the commercial service 404 is further configured with otherinformation 608 such as, but not limited to, credit card numbers, creditcard expiration dates, passwords, authentication keys, or any otherinformation.

In the exemplary embodiment illustrated in group messaging system 600, auser node 108 in group 1 120A sends a message 124 specifying shared bot208 to the group messaging service 104. As described with reference toFIG. 6, the group messaging service 104 identifies shared bot 208 is avalid recipient of the message 124, and forwards the message 124 toshared bot 208. Shared bot 208 is associated with commercial service404, and passes along information within the message 124 to thecommercial service 404. The commercial service 404 verifies theinformation within the message 124 by comparing it to information 608within the commercial service 404 that has previously been configuredfor the group 120.

In one embodiment, the group messaging service 104 and data structure212A may be configured to forward all messages 124 from group 1 120A toa specific bot 208, without the specific bot 208 being explicitlyaddressed. In this way, a specific bot 208 may be effectively monitoringall conversations within group 1 120A between user nodes 108 of group 1120A, and acting upon predetermined identified audio within eachrecorded message 124.

In some embodiments (not shown), commercial service 404 sends a messageto one or more user nodes 108 of the corresponding group 120 requestingservice verification. For example, for improved security it may bebeneficial to provide user verification for a financial transaction thatmay have impacts to financial accounts associated with the group 120. Inmost embodiments, an application on mobile devices 112 in the group 120receives and displays the service verification to the user(s), and theuser(s) verify the transaction through a mobile device 112 application.The application then replies to the service verification and sends areply back to the commercial service 404, where the requestedtransaction is then executed and acknowledged. In one embodiment, theservice verification and reply are sent through a different messagingchannel than messages 124 that go through the group messaging service104. In other embodiments, the service verification and reply are sentthrough the same messaging channel than messages 124 that go through thegroup messaging service 104.

FIG. 7 illustrates messaging using a per-user bot 208 with a commercialservice 404 in accordance with embodiments of the present disclosure.The present invention allows users and user nodes 108 to send messages124 through the group messaging service 104 to one or more per-user bots208, and have the one or more per-user bots 208 perform various tasksrelated to the functionality of the one or more per-user bots 208. Asdescribed with reference to FIG. 5B, per-user bots 208 are bots 208assigned to a specific user or user node 108 instead of a group 120. Anyuser node 108 within a group 120 may send a message 124 to a per-userbot 208 configured within the corresponding group's data structure 212A,and the group messaging service 104 will process the message to theper-user bot 208 if the per-user bot 208 is configured to the sendinguser or user node 108C. Otherwise, the group messaging service 104 willsend a notification to the requesting user or user node 108 that the peruser bot 208 is currently not assigned to the requesting user or usernode 108.

Data structure 212A includes one or more per-user bot entries 504. Datastructure 212A may also contain both shared bot entries 504A andper-user bot entries 504B. Each per-user bot entry 504B includes a botaddress 508B and a bot identifier or ID 512B. Group messaging service104 includes a process 604, shown in more detail in FIG. 8, that selectsa specific per-user bot entry 504A corresponding to the message 124, andsends a message specifying the user ID 708 to the selected per-user bot208. It should be understood that the per-user bot 208, and thecommercial service 404 if applicable, provides a response to the groupmessaging service 104 at least related to completion of the requestedtask in the message 708. The group messaging service 104 would thenprovide a notification to the user node 108C that sent the originalmessage 124.

In some cases, per-user bots 208 may provide enhanced functionalitybeyond providing information back to a requesting user node 108C. Forexample, a per-user bot 208 may be associated with one or morecommercial services 404 that may allow purchase, sale, or otherfinancial or more complex transactions. In order to utilize suchcommercial services 404, it is generally necessary to configure thecommercial service 404 with various information 704 related to the userand user node 108C sourcing the transaction. In the case of a per-userbot 208, the commercial service 404 is configured at least with anaccount ID, an ID corresponding to the user or user node 108C, and an IPaddress corresponding to the user node 108C whose user intends to usethe commercial service 404. In other embodiments, the commercial service404 is further configured with other information 704 such as, but notlimited to, credit card numbers, credit card expiration dates,passwords, authentication keys, or any other information.

In the exemplary embodiment illustrated in group messaging system 700,user node 108C sends a message 124 specifying per-user bot 208 to thegroup messaging service 104. As described with reference to FIG. 8, thegroup messaging service 104 identifies per-user bot 208 is a validrecipient of the message 124, and forwards the message 124 to per-userbot 208. Per-user bot 208 is associated with commercial service 404, andpasses along information within the message 124 to the commercialservice 404. The commercial service 404 verifies the information withinthe message 124 by comparing it to information 704 within the commercialservice 404 that has previously been configured for the user and usernode 108C.

In one embodiment, the group messaging service 104 and data structure212A may be configured to forward all messages 124 from a specific usernode C 108C to a specific bot 208, without the specific bot 208 beingexplicitly addressed. In this way, a specific bot 208 may be effectivelymonitoring all conversations from user node C 108C between user nodes108 of group 1 120A, and acting upon identified audio within eachrecorded message 124 from user node C 108C.

In some embodiments (not shown), commercial service 404 sends a messageto user node 108C requesting service verification. For example, forimproved security it may be beneficial to provide user verification fora financial transaction that may have impacts to financial accountsassociated with the user of user node 108C. In most embodiments, anapplication on mobile device 112 of user node 108C receives and displaysthe service verification to the user, and the user verifies thetransaction through the mobile device 112 application. The applicationthen replies to the service verification and sends a reply back to thecommercial service 404, where the requested transaction is then executedand acknowledged. In one embodiment, the service verification and replyare sent through a different messaging channel than messages 124 that gothrough the group messaging service 104. In other embodiments, theservice verification and reply are sent through the same messagingchannel than messages 124 that go through the group messaging service104.

FIG. 8 illustrates a flowchart of a messaging process 604 using sharedor per-user bots 208 in accordance with embodiments of the presentdisclosure. The bot messaging process 604 allows a user node 108 to senda message 124 to either a shared bot 208 or a per-user bot 208 in agroup 120. Once a bot 208 is configured into a group 120, a user node108 may send and receive messages 124 to and from the bot 208 throughthe group messaging service 104. Flow begins at block 804.

At block 804, the group messaging service 104 receives a message 124from a user node 108 in a group 120. The message 124 includes recordedaudio, a destination group 120 identifier, a bot identifier (if themessage 124 is intended to be sent to a bot 208), and an identifier ofthe user node 108 sending the message 124. Flow proceeds to decisionblock 808.

At block 808, the group messaging service 104 determines if there is abot 208 configured in the group corresponding to the destination group120 identifier. If there is a bot 208 configured in the group 120corresponding to the destination group 120 identifier, then flowproceeds to decision block 812. If there is not a bot 208 configured inthe group 120 corresponding to the destination group 120 identifier,then flow instead proceeds to block 832.

At decision block 812, the group messaging service 104 determines if thereceived message 124 should be sent to a specific shared bot 208. Thegroup messaging service 104 reviews the data structure 212 correspondingto the destination group 120, and identifies a shared bot entry 504Acorresponding to the bot identifier in the received message 124. A datastructure 212 may include any number of shared or per-user bot entries504A/504B. If there is a match, and a shared bot entry 504A in the datastructure 212 matches the bot identifier, then flow proceeds to decisionblock 816. If there is not a match, and no shared bot entries 504A inthe data structure 212 match the bot identifier, then the receivedmessage should be sent to a per-user bot 208 and flow instead proceedsto decision block 824.

At decision block 816, the group messaging service 104 determines if themessage 124 qualifies. A qualified message 124 is a message with contentthat conforms with a bot entry 504A/504B in the data structure 212. Withrespect to decision block 816, since there is a bot 208 involved(decision block 808) and the bot 208 is a shared bot 208 (decision block812), the message 124 must be sent by a user node 108 in the same datastructure 212 as the shared bot 208. Therefore, a qualified user node108 has transmitted the message 124 and is able to have the message 124sent to the shared bot 208. If the message qualifies, then flow proceedsto block 820. If the message does not qualify, then flow insteadproceeds to block 832.

At block 820, the group messaging service 104 has identified a matchbetween the received message 124 and the data structure 212corresponding to the destination group 120, and sends the message 124 tothe selected shared bot 208. At this point, the message 124 has beendelivered to the addressed shared bot 208, and the addressed shared bot208 carries out one or more functions corresponding to recorded audiowithin the message 124. In some embodiments, the shared bot 208 providesa data or audio acknowledgment back to the group messaging service 104,and in turn the group messaging service 104 provides the data or audioacknowledgment back to the user node 108 that sent the original message124 or the group 120 that includes the user node 108 that sent theoriginal message 124. In some embodiments, after the group messagingservice 104 sends the message 124 to the selected shared bot 208, flowproceeds to block 832 and the group messaging service 104 sends themessage 124 to other users and user nodes 108 within the same group 120as the user node 108 that sent the original message 124.

At decision block 824, the group messaging service 104 determines if themessage 124 qualifies. A qualified message 124 is a message with contentthat conforms with a bot entry 504A/504B in the data structure 212. Withrespect to decision block 824, since there is a bot 208 involved(decision block 808) and the bot 208 is a per-user bot 208 (decisionblock 812), the message 124 must be sent by a user node 108 in the samedata structure 212 as the per-user bot 208. Therefore, a qualified usernode 108 has transmitted the message 124 and is able to have the message124 sent to the per-user bot 208. If the message qualifies, then flowproceeds to block 828. If the message does not qualify, then flowinstead proceeds to block 832.

At block 820, the group messaging service 104 has identified a matchbetween the received message 124 and the data structure 212corresponding to the destination group 120, and sends the message 124 tothe selected per-user bot 208. At this point, the message 124 has beendelivered to the addressed per-user bot 208, and the addressed per-userbot 208 carries out one or more functions corresponding to recordedaudio within the message 124. The per-user bot 208 provides a data oraudio acknowledgment back to the group messaging service 104, and inturn the group messaging service 104 provides the data or audioacknowledgment back to the user node 108 that sent the original message124. In some embodiments, after the group messaging service 104 sendsthe message 124 to the selected per-user bot 208, flow proceeds to block832 and the group messaging service 104 sends the message 124 to otherusers and user nodes 108 within the same group 120 as the user node 108that sent the original message 124.

At block 832, the group messaging service 104 has determined that a bot208 is not configured in the group corresponding to the destinationgroup 120 identifier (decision block 808) or the message 124 is notqualified (decision block's 816 and 824), and therefore sends thereceived message 124 to the user nodes 108 within the destination group120. Addresses for the user nodes 108 within the destination group 120are determined by reviewing the data structure 212 within the groupmessaging service 104 corresponding to the destination group 120. Flowends at block 832, or the group messaging service 104 returns to block804 to wait for a next received message 124.

FIG. 9 illustrates a bot system 900 architecture in accordance with afirst embodiment of the present disclosure. Once a group messagingservice 104 has been configured to use one or more bots 208, user nodes108 within groups 120 may send and receive messages from the bots 208.In some embodiments, bots 208 may be configured to respond to enhancedtext 916, rather than recorded messages 124 as described previously. Insuch cases, group messaging service 104 must be able to convert audiofrom the recorded messages 124 into enhanced text 916 which may be sentto a bot 208 to execute one or more actions.

A group, such as group 1 120A includes one or more user nodes 108,including user node B 108B including mobile device 112B and wearablependant 116. User node 108B sends a recorded message with encoded audio904 to the group messaging service 104, where the recorded message 904is directed to a bot 208 in group 1 120A. Group messaging service 104decodes the encoded audio in the recorded message 904 to create decodedaudio 908. Group messaging service 104 executes process 940 to identifya bot 208 and voice library, and direct the recorded message to usersand bots 208 appropriately. Process 940 is shown and described in moredetail with respect to FIG. 11.

Group messaging service 104 either includes a voice library as part ofgroup messaging service 104, or has access to one or more remote voicelibraries. Voice libraries include at least a speech-to-text engine 902and a natural language unit 903. In some embodiments, the speech-to-textengine 902 is part of group messaging service 104 while the naturallanguage unit 903 is remote. In other embodiments, the speech-to-textengine 902 is remote while the natural language unit 903 is part ofgroup messaging service 104. Remote portions of the voice library areaccessed through Gateway processing 901. Data structures 212 of thegroup messaging service 104 need to be configured as to whether voicelibraries are required to be used for group messages, or not. Forexample, some bots 208 may require a voice library to be used whileother bots 208 may not.

The group messaging service 104 sends the decoded audio to thespeech-to-text engine 902, and the speech-to-text engine 902 convertsthe decoded audio into text 912 and sends the text 912 to the groupmessaging service 104. In some embodiments, the speech-to-text engine902 sends the text 912 directly to the natural language unit 903. Afterreceiving the text 912, the group messaging service 104 sends the text912 to the natural language unit 903, which reviews the text 912 andconverts the text 912 into enhanced text 916. Enhanced text 916 isclarified and simplified from text 912 into a form more suitable forpresentation to a bot 208 to execute. The natural language unit 903sends the enhanced text 916 to the group messaging service 104.

After receiving the enhanced text 916 from the natural language unit903, the group messaging service 104 sends the enhanced text 916 to theselected bot 208 corresponding to the recorded message 904. Bot 208receives the enhanced text 916 and in response, performs one or moredesignated actions 920 corresponding to the decoded audio 908 andenhanced text 916. In some embodiments, bot 208 is associated with oneor more commercial services 404, such as order management systems orsystems involving various financial transactions. Bot 208 forwards anorder 936 or other commercial service request to commercial service 404for execution. As previously described, commercial service 404 wouldneed to be previously configured by the user of user node B 108B withpayment, account number, IP address, or any other required information.Commercial service 404, after verifying the transaction with mobiledevice 112B, then carries out the requested order 936. Bot 208 wouldthen send a reply 924 to the group messaging service 104 with variousinformation including at least completion of the request correspondingto the enhanced text 916.

In response to receiving the reply 924 from the bot 208, the groupmessaging service 104 forwards a reply 928 to group 1 120A includinguser node B 108B. Optionally, group messaging service 104 provides theoriginal recorded message to the group 932 in order to inform other usernodes 108 of group 1 120A of the request made by user node B 108B. Atthis point, all actions with recorded message 904 have been carried outand the requested transaction has been completed.

FIG. 10 illustrates a bot system 1000 architecture in accordance with asecond embodiment of the present disclosure. FIG. 10 illustrates a morecomplex embodiment to that illustrated bot system 900 of FIG. 9. Botsystem 1000 includes alternative voice libraries directly accessible bybot 208.

A group, such as group 1 120A includes one or more user nodes 108,including user node B 108B including mobile device 112B and wearablependant 116. User node 108B sends a recorded message with encoded audioin a PCU format 1016 to the group messaging service 104, where therecorded message 904 is directed to a bot 208 in group 1 120A. Groupmessaging service 104 decodes the encoded audio in the recorded message904 to create decoded audio 908. Group messaging service 104 executesprocess 940 to identify a bot 208 and voice library, and direct therecorded message to users and bots 208 appropriately. Process 940 isshown and described in more detail with respect to FIG. 11.

For embodiments where the group messaging service 104 interfaces withand controls voice libraries, group messaging service 104 eitherincludes a voice library as part of group messaging service 104, or hasaccess to one or more remote voice libraries 1004. Voice libraries 1004include at least Gateway processing 901, a speech-to-text engine 902Aand a natural language unit 903A. Voice libraries 1004 may be accessiblethrough one or more application programming interfaces (APIs). In someembodiments, the speech-to-text engine 902A is part of group messagingservice 104 while the natural language unit 903A is remote. In otherembodiments, the speech-to-text engine 902A is remote while the naturallanguage unit 903A is part of group messaging service 104. In someembodiments, a generic speech-to-text engine 902A may be used inconjunction with multiple natural language units 903. For example, onenatural language unit 903 may be used for restaurant or food-relatedmessages, another natural language unit 903 may be used for document orpublication-related messages, and another natural language unit 903 maybe used for scheduling related messages.

Data structures 212 of the group messaging service 104 need to beconfigured as to whether voice libraries are required to be used forgroup messages, or not. Also, if multiple voice libraries 1004, 1008,1012 are available, data structures 212 may indicate which voice libraryis used for each bot 208. For example, some bots 208 may require a voicelibrary to be used while other bots 208 may not.

The group messaging service 104 sends the decoded audio 1020 to thespeech-to-text engine 902A, and the speech-to-text engine 902A convertsthe decoded audio into text and sends the text directly to the naturallanguage unit 903A. The natural language unit 903A reviews the text andconverts the text into enhanced text 1024, and sends the enhanced text1024 to the group messaging service 104. Enhanced text 1024 is clarifiedand simplified text in a form more suitable for presentation to a bot208 to execute.

After receiving the enhanced text 1024 from the natural language unit903A, the group messaging service 104 sends the enhanced text 1028 tothe selected bot 208 corresponding to the recorded message 1016. Bot 208receives the enhanced text 1028 and in response, performs one or moredesignated actions 1040 corresponding to the decoded audio 1020 andenhanced text 1028. In some embodiments, bot 208 is associated with oneor more commercial services 404, such as order management systems orsystems involving various financial transactions. Bot 208 forwards oneor more orders 1044 or other commercial service request to one or morecommercial services 404 for execution. As previously described,commercial services 404 would need to be previously configured by theuser of user node B 108B with payment, account number, IP address, orany other required information. Commercial services 404, after verifyingthe transaction with mobile device 112B, then carries out the requestedorder 1044. Bot 208 would then send a text reply 1028 to the groupmessaging service 104 with various information including at leastcompletion of the request corresponding to the enhanced text 1028.

In response to receiving the text reply 1028 from the bot 208, the groupmessaging service 104 forwards a reply 1052 to group 1 120A includinguser node B 108B. Optionally, group messaging service 104 provides theoriginal recorded message to the group 1056 in order to inform otheruser nodes 108 of group 1 120A of the request made by user node B 108B.At this point, all actions with recorded message 1016 have been carriedout and the requested transaction has been completed.

A second embodiment where the bot 208 directly interfaces with voicelibraries 1012 is now described. After the group messaging service 104receives the recorded message with encoded audio (.PCU format) 1016, thegroup messaging service 104 forwards the .PCU audio 1032 to a .PCU to.WAV voice library 1008. The .PCU to .WAV voice library 1008 convertsthe audio in .PCU format 1032 to .WAV format 1036. The .PCU to .WAVvoice library 1008 is also able to convert audio in .WAV format 1036 to.PCU format 1032. The .PCU to .WAV voice library 1008 may either be partof group messaging service 104 or remote from group messaging service104. The .PCU to .WAV voice library 1008 sends the .WAV audio 1036 tothe bot 208.

Bot 208 has an associated bot voice library 1012, including aspeech-to-text engine 902B and a natural language unit 903B. Bot voicelibrary 1012 converts .WAV audio 1036 into enhanced text. The enhancedtext may be required by the bot 208 in order to perform designatedactions 1040, or may be required by one or more commercial services 404to perform additional actions including processing orders or financialtransactions. In one embodiment, bot 208 performs designated actions1040 after receiving the .WAV audio 1036 but before converting the .WAVaudio 1036 into enhanced text with bot voice library 1012. In anotherembodiment, bot 208 performs designated actions 1040 after receiving the.WAV audio 1036 and after converting the .WAV audio 1036 into enhancedtext with bot voice library 1012.

After bot 208 has completed all designated actions 1040, bot 208 sendsan audio reply 1048, usually in compressed .MP3 format, to the .PCU to.WAV voice library 1008. The .PCU to .WAV voice library 1008 convertsaudio in .MP3 format 1048 into .PCU audio 1032, and sends the .PCU audio1032 to the group messaging service 104. The group messaging service 104receives the .PCU audio 1032 and a reply, and sends a reply 1052 togroup 1 120A, including user node B 108B. Optionally, the groupmessaging service 104 sends the original message to the group 1056. Atthis point, all actions with recorded message 1016 have been carried outand the requested transaction has been completed.

FIG. 11 illustrates a flowchart of a bot architecture message flowprocess 940 using voice libraries in accordance with embodiments of thepresent disclosure. The bot messaging process 940 allows a user node 108of a group 120 to send a message 124 to various configurations of bots208 and voice libraries. Once a bot 208 is configured into a group 120,a user node 108 may send and receive messages to and from the bot 208through the group messaging service 104. Flow begins at block 1104.

At block 1104, the group messaging service 104 receives a message 124from a user node 108 in a group 120. The message 124 includes recordedaudio, a destination group 120 identifier, a bot identifier (if themessage 124 is intended to be sent to a bot 208), and an identifier ofthe user node 108 sending the message 124. Flow proceeds to decisionblock 1108.

At block 1108, the group messaging service 104 determines if there is abot 208 configured in the group 120 corresponding to the destinationgroup 120 identifier. If there is a bot 208 configured in the group 120corresponding to the destination group 120 identifier, then flowproceeds to block 1116. If there is not a bot 208 configured in thegroup 120 corresponding to the destination group 120 identifier, thenflow instead proceeds to block 1112.

At block 1112, the group messaging service 104 has determined that a bot208 is not addressed in the message 124 (decision block 1108) or themessage 124 is not qualified (decision blocks 1124 and 1132), andtherefore sends the received message 124 to the user nodes 108 withinthe destination group 120. Addresses for the user nodes 108 within thedestination group 120 are determined by reviewing the data structure 212within the group messaging service 104 corresponding to the destinationgroup 120. Flow ends at block 1112, or the group messaging service 104returns to block 1104 to wait for a next received message 124.

At block 1116, the group messaging service 104 selects a voice library1004, 1008, 1012 to apply to the message 124. If only a single voicelibrary is available, the group messaging service 104 selects that voicelibrary. In some embodiments, voice libraries 1012 may be specific to abot 208. In other embodiments, voice libraries 1004 may begeneral-purpose and able to be used with many such bots 208. In yetother embodiments, voice libraries 1008 may be used to convert recordedaudio from one format to another format. Flow proceeds to decision block1120.

At decision block 1120, the group messaging service 104 determines ifthe received message 124 should be sent to a specific shared bot 208.The group messaging service 104 reviews the data structure 212corresponding to the destination group 120, and attempts to identify ashared bot entry 504A corresponding to the bot identifier in thereceived message 124. A data structure 212 may include any number ofshared or per-user bot entries 504A/504B. If there is a match, and ashared bot entry 504A in the data structure 212 matches the botidentifier, then flow proceeds to decision block 1124. If there is not amatch, and no shared bot entries 504A in the data structure 212 matchthe bot identifier, then the received message should be sent to aper-user bot 208 and flow instead proceeds to decision block 1132.

At decision block 1124, the group messaging service 104 determines ifthe message 124 qualifies. A qualified message 124 is a message withcontent that conforms with a bot entry 504A/504B in the data structure212. With respect to decision block 1124, since there is a bot 208involved (decision block 1108) and the bot 208 is a shared bot 208(decision block 1120), the message 124 must be sent by a user node 108in the same data structure 212 as the shared bot 208. Therefore, aqualified user node 108 has transmitted the message 124 and is able tohave the message 124 sent to the shared bot 208. If the messagequalifies, then flow proceeds to block 1128. If the message does notqualify, then flow instead proceeds to block 1112.

At block 1128, the group messaging service 104 has identified a matchbetween the received message 124 and the data structure 212corresponding to the destination group 120, and sends the message 124 tothe selected shared bot 208. At this point, the message 124 has beendelivered to the addressed shared bot 208, and the addressed shared bot208 carries out one or more functions corresponding to recorded audiowithin the message 124. In some embodiments, the shared bot 208 providesa data or audio acknowledgment back to the group messaging service 104,and in turn the group messaging service 104 provides the data or audioacknowledgment back to the user node 108 that sent the original message124 or the group 120 that includes the user node 108 that sent theoriginal message 124. In some embodiments, after the group messagingservice 104 sends the message 124 to the selected shared bot 208, flowproceeds to block 1112 and the group messaging service 104 sends themessage 124 to other users and user nodes 108 within the same group 120as the user node 108 that sent the original message 124.

At decision block 1132, the group messaging service 104 determines ifthe message 124 qualifies. A qualified message 124 is a message withcontent that conforms with a bot entry 504A/504B in the data structure212. With respect to decision block 1132, since there is a bot 208involved (decision block 1108) and the bot 208 is a per-user bot 208(decision block 1120), the message 124 must be sent by a user node 108in the same data structure 212 as the per-user bot 208. Therefore, aqualified user node 108 has transmitted the message 124 and is able tohave the message 124 sent to the per-user bot 208. If the messagequalifies, then flow proceeds to block 1136. If the message does notqualify, then flow instead proceeds to block 1112.

At block 1136, the group messaging service 104 has identified a matchbetween the received message 124 and the data structure 212corresponding to the destination group 120, and sends the message 124 tothe selected per-user bot 208. At this point, the message 124 has beendelivered to the addressed per-user bot 208, and the addressed per-userbot 208 carries out one or more functions corresponding to recordedaudio within the message 124. The per-user bot 208 provides a data oraudio acknowledgment back to the group messaging service 104, and inturn the group messaging service 104 provides the data or audioacknowledgment back to the user node 108 that sent the original message124. In some embodiments, after the group messaging service 104 sendsthe message 124 to the selected per-user bot 208, flow proceeds to block1112 and the group messaging service 104 sends the message 124 to otherusers and user nodes 108 within the same group 120 as the user node 108that sent the original message 124.

FIG. 12 illustrates a representative computing device 1200 in accordancewith embodiments of the present disclosure. Computing device 1200performs the processes of the present application, including process 216of FIG. 3, process 604 of FIG. 8, and process 940 of FIG. 11. Computingdevice 1200 may be any sort of known computing device including servers,desktop computers, notebook computers, tablets, embedded computers,personal digital assistants (PDAs), smart phones, wearable computers, orany other sort of computing device 1200.

Computing device 1200 includes memory 1208, which may include one orboth of volatile and nonvolatile memory types. In some embodiments, thememory 1208 includes firmware which includes program instructions thatare fetched and executed, including program instructions for theprocesses of the present invention. Memory 1208 also includes data 1216which includes data structures 212 of the present application. Examplesof non-volatile memory 1208 include, but are not limited to, flashmemory, SD, Erasable Programmable Read Only Memory (EPROM), ElectricallyErasable Programmable Read Only Memory (EEPROM), hard disks, andNon-Volatile Read-Only Memory (NOVRAM). Volatile memory 1208 storesvarious data structures and user data. Examples of volatile memory 1208include, but are not limited to, Static Random Access Memory (SRAM),Dual Data Rate Random Access Memory (DDR RAM), Dual Data Rate 2 RandomAccess Memory (DDR2 RAM), Dual Data Rate 3 Random Access Memory (DDR3RAM), Zero Capacitor Random Access Memory (Z-RAM), Twin-TransistorRandom Access Memory (TTRAM), Asynchronous Random Access Memory (A-RAM),ETA Random Access Memory (ETA RAM), and other forms of temporary memory.

In addition to memory 1208, computing device 1200 may also include adatabase 1220, which may be local to computing device 1200 or externallyaccessible to computing device 1200 such as in a cloud environmentproviding cloud storage. Database 1220 may provide storage for a largenumber of parameters including data structures 212, recorded or decodedaudio from messages 124, voice libraries, or any other applications ordata associated with embodiments of the present application.

Computing device 1200 includes a processor 1204. Processor 1204 includesone or more processing devices suitable for executing deviceapplications 1212 and data 1216 such as Intel x86-compatible processors,embedded processors, mobile processors, and/or RISC processors.Processor 1204 may include several devices including field-programmablegate arrays (FPGAs), memory controllers, North Bridge devices, and/orSouth Bridge devices. Although in most embodiments, processor 1204fetches application 1212 program instructions and data 1216 from memory1208, it should be understood that processor 1204 and applications 1212may be configured in any allowable hardware/software configuration,including pure hardware configurations implemented in ASIC or FPGAforms.

Computing device 1200 also includes a display 1232. The display 1232 mayinclude control and non-control areas. In most embodiments, controls are“soft controls” displayed on a screen and not necessarily hardwarecontrols or buttons. In some embodiments one or more controls may be“soft controls” and one or more controls may be hardware controls orbuttons. In yet other embodiments, controls may be all hardware controlsor buttons. Display 1232 may be a touch screen whereby controls may beactivated by a finger touch or touching with a stylus or pen.Non-control areas are areas of the screen not including a control.

Computing device 1200 includes a network transceiver 1236. Networktransceiver 1236 is any wired or wireless interface able to connect toone or more networks, including the internet or cloud in order totransmit and receive messages 124, 612, 708, 904, 932, 1016, 1056 andreplies 924, 928, 1052. Network transceiver 1236 may also be configuredto transmit and receive decoded audio 908 and 1020, PCU audio 1032, text912, and enhanced text 916, 1024, and 1028.

Computing device 1200 may also include a keyboard 1224 and pointingdevice 1228 to interact with applications 1212 and the display 1232.

The functional block diagrams, operational scenarios and sequences, andflow diagrams provided in the Figures are representative of exemplarysystems, environments, and methodologies for performing novel aspects ofthe disclosure. While, for purposes of simplicity of explanation,methods included herein may be in the form of a functional diagram,operational scenario or sequence, or flow diagram, and may be describedas a series of acts, it is to be understood and appreciated that themethods are not limited by the order of acts, as some acts may, inaccordance therewith, occur in a different order and/or concurrentlywith other acts from that shown and described herein. For example, thoseskilled in the art will understand and appreciate that a method couldalternatively be represented as a series of interrelated states orevents, such as in a state diagram. Moreover, not all acts illustratedin a methodology may be required for a novel implementation.

The descriptions and figures included herein depict specificimplementations to teach those skilled in the art how to make and usethe best option. For the purpose of teaching inventive principles, someconventional aspects have been simplified or omitted. Those skilled inthe art will appreciate variations from these implementations that fallwithin the scope of the disclosure. Those skilled in the art will alsoappreciate that the features described above can be combined in variousways to form multiple implementations. As a result, the invention is notlimited to the specific implementations described above, but only by theclaims and their equivalents.

1-20. (canceled)
 21. A method comprising: receiving, at a groupmessaging service configured to manage messaging between a plurality ofuser nodes in a group, a message from a user node of the group to a botmember of the group; in response to the message, accessing a bot entryin a data structure for the group maintained by the group messagingservice, the bot entry including an indicator of a selected voicelibrary corresponding to the bot member, voice libraries including a setof processing elements configured to convert an audio message into atarget format; processing, by the selected voice library from aplurality of available voice libraries, the message to produce amodified message in the target format suited to the bot member; andsending, by the group messaging service, the modified message to the botmember.
 22. The method of claim 21 further comprising: the messageincludes a bot identifier corresponding to the bot member; andsearching, at the group messaging service, the data structure based onthe bot identifier to determine whether the bot member is a member ofthe group.
 23. The method of claim 21 further comprising: the messageincludes recorded audio; and processing the recorded audio via theselected voice library to produce the modified message.
 24. The methodof claim 23 further comprising: the selected voice library includes atext-to-speech engine; and processing the recorded audio includesconverting the recorded audio into a text format message via thetext-to-speech engine.
 25. The method of claim 24 further comprising:the selected voice library includes a natural language processing unit;and processing the recorded audio includes converting the text formatmessage into an enhanced text message suited for processing by the botmember via the natural language processing unit.
 26. The method of claim23 further comprising: the selected voice library includes an audioformat converter module; and processing the recorded audio includesconverting the recorded audio from a first format to a second format viathe audio format converter module.
 27. The method of claim 21 furthercomprising: the plurality of available voice libraries include: ageneral voice library applicable to a plurality of bots; a bot-specificvoice library applicable to only the bot member; and determining theselected voice library is the bot-specific voice library based on thebot entry.
 28. The method of claim 21 further comprising: receiving, bythe group messaging service, a reply from the bot member in response tosending the modified message; and sending the reply from the groupmessaging service to the user node.
 29. The method of claim 21 whereinat least a portion of the selected voice library is external to thegroup messaging service.
 30. An apparatus comprising: a processorconfigured to execute a group a group messaging service configured tomanage messaging between a plurality of user nodes in a group,including: receive a message from a user node of the group to a botmember of the group; in response to the message, access a bot entry in adata structure for the group, the bot entry including an indicator of aselected voice library corresponding to the bot member, voice librariesincluding a set of processing elements configured to convert an audiomessage into a target format; process, by the selected voice libraryfrom a plurality of available voice libraries, the message to produce amodified message in the target format suited to the bot member; and sendthe modified message to the bot member.
 31. The apparatus of claim 30further comprising: the message includes a bot identifier correspondingto the bot member; and the processor further configured to search thedata structure based on the bot identifier to determine whether the botmember is a member of the group.
 32. The apparatus of claim 30 furthercomprising: the message includes recorded audio; and the processorfurther configured to process the recorded audio via the selected voicelibrary to produce the modified message.
 33. The apparatus of claim 32further comprising: the selected voice library includes: atext-to-speech engine; and a natural language processing unit; theprocessor further configured to process the recorded audio to producethe modified message, further including: convert the recorded audio intoa text format message via the text-to-speech engine; and convert thetext format message into an enhanced text message suited for processingby the bot member via the natural language processing unit.
 34. Theapparatus of claim 32 further comprising: the selected voice libraryincludes an audio format converter module; and the processor furtherconfigured to convert the recorded audio from a first format to a secondformat via the audio format converter module.
 35. The apparatus of claim30 further comprising: the plurality of available voice librariesinclude: a general voice library applicable to a plurality of bots; abot-specific voice library applicable to only the bot member; and theprocessor further configured to determine the selected voice library isthe bot-specific voice library based on the bot entry.
 36. The apparatusof claim 30 further comprising: at least a portion of the selected voicelibrary is external to the group messaging service; and the processorfurther configured to access the at least a portion of the selectedvoice library via a gateway processing unit.
 37. A memory device storinginstructions that, when executed, cause a processor to perform a methodcomprising: receiving, at a group messaging service configured to managemessaging between a plurality of user nodes in a group, a message from auser node of the group to a bot member of the group; in response to themessage, accessing a bot entry in a data structure for the groupmaintained by the group messaging service, the bot entry including anindicator of a selected voice library corresponding to the bot member,voice libraries including a set of processing elements configured toconvert an audio message into a target format; processing, via theselected voice library from a plurality of available voice libraries,the message to produce a modified message in the target format suited tothe bot member; and sending, by the group messaging service, themodified message to the bot member.
 38. The memory device of claim 37storing instructions that, when executed, cause the processor to performthe method further comprising: the message includes a bot identifiercorresponding to the bot member; and searching, at the group messagingservice, the data structure based on the bot identifier to determinewhether the bot member is a member of the group.
 39. The memory deviceof claim 38 storing instructions that, when executed, cause theprocessor to perform the method further comprising: the message includesrecorded audio; the selected voice library includes: a text-to-speechengine; a natural language processing unit; processing the recordedaudio via the selected voice library to produce the modified messagefurther including: converting the recorded audio into a text formatmessage via the text-to-speech engine; and converting the text formatmessage into an enhanced text message suited for processing by the botmember via the natural language processing unit.
 40. The memory deviceof claim 37 storing instructions that, when executed, cause theprocessor to perform the method further comprising: the plurality ofavailable voice libraries include: a general voice library applicable toa plurality of bots; a bot-specific voice library applicable to only thebot member; and determining the selected voice library is thebot-specific voice library based on the bot entry.